.bg-support-page {
    padding: 72px 0 90px;
    background: radial-gradient(circle at 10% 0%, rgba(37, 99, 74, .10), transparent 38%), #f5f7f5;
}
.bg-support-shell { max-width: 980px; }
.bg-support-hero { max-width: 820px; margin-bottom: 28px; }
.bg-support-hero h1 { margin: 10px 0 12px; font-size: clamp(2rem, 4vw, 3.4rem); line-height: 1.05; }
.bg-support-hero p { max-width: 780px; color: #52605a; font-size: 1.05rem; }

.bg-support-card {
    overflow: hidden;
    border: 1px solid #dce4df;
    border-radius: 24px;
    background: #fff;
    box-shadow: 0 22px 60px rgba(26, 47, 37, .10);
}
.bg-contact-choice,
.bg-support-identification,
.bg-contact-email-form { padding: 30px; }

.bg-support-card-heading { margin-bottom: 24px; }
.bg-support-card-heading > span {
    color: #2d6a4f;
    font-weight: 800;
    font-size: .78rem;
    letter-spacing: .08em;
    text-transform: uppercase;
}
.bg-support-card-heading h2 { margin: 6px 0; }
.bg-support-card-heading p { margin: 0; color: #68746e; }

.bg-contact-choice-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 18px;
}
.bg-contact-choice-card {
    display: grid;
    min-height: 205px;
    align-content: start;
    gap: 12px;
    padding: 24px;
    border: 1px solid #d6e1db;
    border-radius: 18px;
    background: #fff;
    color: #14241b;
    text-align: left;
    cursor: pointer;
    transition: border-color .18s ease, background-color .18s ease, transform .18s ease;
}
.bg-contact-choice-card:hover {
    border-color: #4d8a6d;
    background: #f8fbf9;
    transform: translateY(-2px);
}
.bg-contact-choice-card:focus-visible {
    outline: 3px solid rgba(45, 106, 79, .18);
    outline-offset: 2px;
}
.bg-contact-choice-card strong { font-size: 1.2rem; }
.bg-contact-choice-card small { color: #637069; font-size: .95rem; line-height: 1.5; }
.bg-contact-choice-action { margin-top: auto; color: #216044; font-weight: 800; }

.bg-contact-back {
    margin: 0 0 18px;
    padding: 0;
    border: 0;
    background: transparent;
    color: #2d6a4f;
    font: inherit;
    font-weight: 700;
    cursor: pointer;
}

.bg-support-grid,
.bg-contact-email-grid {
    display: grid;
    gap: 16px;
    margin-bottom: 20px;
}
.bg-support-grid { grid-template-columns: 1.4fr 1.2fr 1fr; }
.bg-contact-email-grid { grid-template-columns: 1fr 1fr; }

.bg-support-grid label,
.bg-contact-email-grid label,
.bg-support-composer,
.bg-support-email { display: grid; gap: 8px; }

.bg-support-grid label > span,
.bg-contact-email-grid label > span { font-weight: 700; }

.bg-contact-email-message-field { grid-column: 1 / -1; }

.bg-support-grid input,
.bg-contact-email-grid input,
.bg-contact-email-grid textarea,
.bg-support-composer textarea,
.bg-support-email textarea {
    width: 100%;
    box-sizing: border-box;
    border: 1px solid #ccd8d1;
    border-radius: 12px;
    background: #fff;
    padding: 12px 14px;
    font: inherit;
    color: #132219;
}
.bg-support-grid input:focus,
.bg-contact-email-grid input:focus,
.bg-contact-email-grid textarea:focus,
.bg-support-composer textarea:focus,
.bg-support-email textarea:focus {
    outline: 3px solid rgba(45, 106, 79, .15);
    border-color: #2d6a4f;
}

.bg-support-secondary {
    background: #eef5f1 !important;
    color: #21543d !important;
    border: 1px solid #cfe0d6 !important;
}
.bg-contact-honeypot {
    position: absolute !important;
    left: -9999px !important;
    width: 1px !important;
    height: 1px !important;
    opacity: 0 !important;
    pointer-events: none !important;
}
.bg-contact-success {
    display: grid;
    gap: 5px;
    margin-top: 18px;
    padding: 15px 17px;
    border: 1px solid #bcdac8;
    border-radius: 12px;
    background: #edf8f1;
    color: #245239;
}

.bg-support-chat-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 16px;
    padding: 18px 22px;
    border-bottom: 1px solid #e3e9e5;
    background: #123f2d;
    color: #fff;
}
.bg-support-chat-header div { display: grid; gap: 2px; }
.bg-support-chat-header span { opacity: .8; font-size: .88rem; }
.bg-support-close {
    border: 1px solid rgba(255,255,255,.25);
    border-radius: 999px;
    padding: 8px 12px;
    background: transparent;
    color: #fff;
    cursor: pointer;
}

.bg-support-messages {
    min-height: 360px;
    max-height: 520px;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 12px;
    padding: 22px;
    background: #f8faf8;
}
.bg-support-message {
    max-width: 78%;
    padding: 11px 14px;
    border-radius: 16px;
    line-height: 1.45;
}
.bg-support-message small { display: block; margin-top: 5px; opacity: .62; font-size: .72rem; }
.bg-support-message.visitante {
    align-self: flex-end;
    border-bottom-right-radius: 5px;
    background: #21543d;
    color: #fff;
}
.bg-support-message.bot,
.bg-support-message.sistema {
    align-self: flex-start;
    border-bottom-left-radius: 5px;
    background: #e8efeb;
    color: #17231d;
}
.bg-support-message.analista {
    align-self: flex-start;
    border-bottom-left-radius: 5px;
    background: #fff;
    color: #17231d;
    border: 1px solid #dce4df;
}
.bg-support-options { display: flex; flex-wrap: wrap; gap: 10px; padding: 16px 22px 4px; }
.bg-support-option {
    border: 1px solid #c8d9d0;
    border-radius: 999px;
    padding: 9px 12px;
    background: #fff;
    color: #21543d;
    font-weight: 700;
    cursor: pointer;
}
.bg-support-human-row { display: flex; align-items: center; gap: 12px; padding: 14px 22px 20px; }
.bg-support-human-row span { color: #69766f; font-size: .9rem; }
.bg-support-composer,
.bg-support-email { padding: 18px 22px 22px; border-top: 1px solid #e3e9e5; }
.bg-support-email { background: #fff8e9; }
.bg-support-email p { margin: 0 0 4px; color: #655a45; }
.bg-support-error { margin: 12px 0 0; color: #a12a2a; font-weight: 700; }

[hidden] { display: none !important; }

@media (max-width: 760px) {
    .bg-support-page { padding: 42px 0 64px; }
    .bg-contact-choice,
    .bg-support-identification,
    .bg-contact-email-form { padding: 22px; }
    .bg-contact-choice-grid,
    .bg-support-grid,
    .bg-contact-email-grid { grid-template-columns: 1fr; }
    .bg-contact-choice-card { min-height: 175px; }
    .bg-contact-email-message-field { grid-column: auto; }
    .bg-support-messages { min-height: 300px; padding: 16px; }
    .bg-support-message { max-width: 90%; }
    .bg-support-human-row { align-items: stretch; flex-direction: column; }
}